Last month I availed of a buy one take one promo from Watson's in V-Mall. I used up the first tube and then moved on to the next. When I dispensed the product on my palm and tried to work it in my hair, there was a strong plastic-ky chemical scent. Now I've used Cream Silk reSHAPE often enough to know that this was not normal. I got scared and just washed off the conditioner from my hands.
At the back of all Cream Silk tubes is Unilever's Customer Service Hotline 588-8800. I tried calling but it would not connect, I always got a fast busy tone. I tried again the next day, while I was able to get through a recording informed me that the person I was trying to reach is unavailable and that the voice mail is full. Thus I resorted to the Customer Service email address that was also indicated at the back of the tube.
I normally use email as a last resort because based on previous experience, a phone call is always better since you actually get results when you talk to someone. I have tried complaining about bad buys before via email and I would usually get no response. Still, I had no choice in this case so I decided to give their customer service email a try.A few days after someone from Unilever got in touch with me via the contact number I indicated in the email. He told me that he would have a courier pick up the remaining conditioner I had and then bring over the replacement. Another day or two later JRS Express arrived and I got two tubes as a replacement plus an apology letter. They said they would have the sample analyzed to determine what was wrong with it.
In the far-flung past, there were many instances where I just let bad buys slide. All this changed when I got married and had a family of my own. By then I had more important priorities than just living for myself and thus I also have to manage the family budget as best as I can.
Like this post? Subscribe to this blog by clicking HERE.
Become a Facebook Fan for more updates from Animetric's World.
