One holiday Monday, the kids wanted to have pancakes for breakfast. I opened a pack of Magnolia Pancake and Waffle Mix and to my surprise, I was greeted by the faint scent of roaches. We poured some of the mix onto a plate and it really reeked of roaches. I called San Miguel Corporation's customer hotline which I found at the back of the pack. I reported what I encountered but since it was a holiday that day I was told that the person in charge would have to get back to me during a regular working day.Sure enough, within that week someone from San Miguel Corporation called me and told me she would pick up the roach-scented pack from our house. She did and gave us three packs to replace the one which I reported. She also assured us that they would check the batch that the pack came from and the supermarket from where I bought it.
This incident reminds me of the first article I wrote for ABS-CBN Publishing's Working Mom Magazine which was published last October 2008. I've been a contributing writer to WM for about a year now and I can say that this feature is still one of my favorites. Entitled "Exercise your consumer rights!", I shared several experiences about bad buys and detailed steps on how to avail of customer service from the companies concerned. It's special to me because I was the one who proposed the topic which the editor-in-chief approved, and it kind of paved the way for my freelance writing career. You can read the full article by clicking HERE.During these hard times, it's more important than ever that we be aware of our consumer rights and exercise it.
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